Overview
Desktop Support Engineer
Gerab National Enterprises is looking for Desktop Support Engineer please check below details and update your profile.
Job Description
Provide technical assistance, resolve hardware and software issues, and ensure the smooth functioning of desktop systems to facilitate productive and efficient end-user computing.
- Hardware and Software Support
- Incident Resolution
- Installation and Configuration
- User Training and Support
- System and Data Security
- Asset Management
- Remote Support
- Documentation and Knowledge Sharing
- Collaboration and Escalation
EXPERTISE
- Bachelor of Engineering degree in IT, Computer science, Electrical, or Electronic
- 3-4years’ experience in desktop support or technical customer service roles.
- Strong understanding of desktop hardware components, peripherals, and software applications.
- Proficiency in operating systems (e.g., Windows, macOS) and familiarity with their administration and troubleshooting.
- Knowledge of network protocols, IP addressing, and network connectivity troubleshooting.
- Understanding of security principles and practices related to desktop systems.
- Familiarity with remote support tools and technologies.
- Knowledge of Active Directory, user account management, and group policies.
- Awareness of IT service management frameworks and incident management processes.
- Hands-on experience in diagnosing and resolving hardware and software-related issues.
- Exposure to remote support techniques and tools.
- Experience with imaging and deploying desktop operating systems and applications.
- Familiarity with ticketing systems and incident management workflows.
- Knowledge of asset management and inventory control practices.
- Exposure to user training and knowledge sharing activities.
Skills:
- Excellent problem-solving and troubleshooting skills.
- Strong customer service orientation and ability to communicate technical concepts to nontechnical users.
- Attention to detail and ability to document support activities accurately.
- Time management and organizational skills to handle multiple tasks and prioritize accordingly.
- Ability to work independently and collaboratively in a team environment.
- Adaptability to learn and support new technologies and applications.
- Patience and empathy when dealing with end-users’ technical issues.
Qualification: Bachelor of Engineering degree in IT, Computer science, Electrical, or Electronic
If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things
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