Desktop Support Engineer

World Security is looking for Desktop Support Engineer please check below details and update your profile.

Job Description

1. To provide first level technical support to end users for all desktop/laptop issues related to hardware and software thereby providing effective desk side support to users.

2. To coordinate with DPW IT Helpdesk to resolve user hardware / software issues on desktops / laptops

3. To resolve minor problems related to network printers and escalated major printer issues

4. To provide Level 1 application support on all Port Applications to ensure smooth functioning of the same

5. To interact internally/externally with all end users and customers on a daily basis to achieve department/work unit goals and initiatives

6. Assist in creating operational documents, training materials, help subsystems, user documentation and technical project documentation, as required and make recommendations on technical issues for process improvement.

7. Assist in maintaining documentation of infrastructure procedures, operation instructions, user manuals, quality assurance program & IT Standards, policies for future reference and retrieval.

8. To provide daily status updates on helpdesk issues / requests and calls attended to management for review and decision making.

Salary: AED6,800.00 per month

Ability to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (Required)

Education: Bachelor’s (Preferred)

Experience: DESKTOP SUPPORT: 3 years (Required)

License/Certification: UAE DRIVING LICENSE (Required)

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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